Integration Hero
Connect™

Unify Patient Care & Commerce: Clarity eCommerce & Epic EHR Integration

Bridge the gap between online sales and clinical data. Empower your healthcare organization with a seamless, HIPAA-compliant integration that puts the patient first.

Get Pricing

See how it works
The Challenge

The Disconnect: Fragmented Patient Journeys & Inefficient Operations

In today's digital healthcare landscape, patients expect a seamless experience, whether they're scheduling an appointment or ordering medical supplies online. Without a robust integration, Clarity eCommerce and Epic EHR operate in silos, creating a fractured patient journey, increasing operational overhead, and hindering a holistic view of patient engagement and care.

  • Manual Data Entry: Order details from Clarity eCommerce must be manually entered into Epic for billing, clinical context, or supply chain management, leading to errors and delays.
  • Incomplete Patient View: Customer activity in Clarity (purchases, preferences) is invisible to Epic, preventing a comprehensive 'Patient 360' and personalized care recommendations.
  • Inventory Discrepancies: Stock levels for medical products sold online are not synchronized with Epic's supply chain, risking overselling or procurement inefficiencies.
  • Delayed Billing & Claims: Online purchases for services or products cannot automatically trigger claims or financial reconciliation in Epic, slowing down the revenue cycle.
  • Poor Patient Experience: Patients lack a unified portal where their clinical history and commercial interactions are connected, leading to frustration and disengagement.
  • Compliance & Security Risks: Manual data transfers increase the risk of PHI exposure and make auditing compliance (HIPAA) significantly more complex.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Seamless Clarity eCommerce & Epic EHR Integration with iPaaS

Our powerful iPaaS solution provides a robust, low-code platform to seamlessly connect Clarity eCommerce with Epic EHR. It eliminates data silos, automates critical workflows, and ensures real-time, HIPAA-compliant data exchange, creating a truly patient-centric digital health ecosystem.

  • Bi-directional Data Synchronization: Keep patient demographics, order details, inventory, and billing information consistent across both systems.
  • Event-Driven Architecture: React instantly to new orders in Clarity or patient updates in Epic, ensuring real-time data freshness.
  • FHIR API Connectivity: Leverage Epic's 'Open Epic' FHIR APIs for secure and standardized clinical data exchange.
  • Low-Code Workflow Automation: Design and deploy complex integration flows with intuitive drag-and-drop tools, accelerating development.
  • AI-Powered Data Mapping & Validation: Automate schema matching, detect anomalies, and ensure data quality and compliance.
Implementation Timeline

Go live with Clarity eCommerce + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Clarity eCommerce and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Clarity eCommerce + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional Data Synchronization: Keep patient demographics, order details, inventory, and billing information consistent across both systems.
  • Event-Driven Architecture: React instantly to new orders in Clarity or patient updates in Epic, ensuring real-time data freshness.
  • FHIR API Connectivity: Leverage Epic's 'Open Epic' FHIR APIs for secure and standardized clinical data exchange.
  • Low-Code Workflow Automation: Design and deploy complex integration flows with intuitive drag-and-drop tools, accelerating development.
  • AI-Powered Data Mapping & Validation: Automate schema matching, detect anomalies, and ensure data quality and compliance.
  • Robust Error Handling & Monitoring: Proactive alerts, automatic retries, and comprehensive logging ensure data integrity and operational continuity.
  • Scalable & Secure Infrastructure: Built on a cloud-native platform designed for high-volume healthcare data, adhering to strict security and compliance standards.

Technical Integration: Connecting Clarity eCommerce and Epic EHR

Our integration leverages a modern iPaaS to create a robust, scalable, and secure bridge between Clarity eCommerce and Epic EHR. It utilizes an API-first, event-driven architecture to ensure real-time data consistency and automate complex healthcare and commerce workflows.

Data Flow Steps

API Connectivity: Establish secure connections to Clarity eCommerce using OAuth 2.0 or API Keys and to Epic EHR via its FHIR R4 APIs (Open Epic), typically using OAuth 2.0 for patient context or client credentials for system-to-system flows.

Webhook & Event Subscription: Configure Clarity eCommerce webhooks (e.g., `Order Created`, `Customer Updated`) and Epic's eventing capabilities (e.g., Open Epic events for `Patient` or `Appointment` changes) to trigger real-time integration workflows.

Data Mapping & Transformation: Utilize the iPaaS's visual mapping canvas to define how Clarity's data entities (`Order`, `Customer`, `Product`) translate to Epic's FHIR resources (`Patient`, `ServiceRequest`, `Claim`, `Observation`). Implement transformation logic to standardize formats, apply clinical coding (LOINC, SNOMED), and enrich data.

Workflow Orchestration: Design multi-step integration flows within the iPaaS. For example, an order in Clarity triggers a series of actions: patient lookup/creation in Epic, `ServiceRequest` creation, inventory update, and then status synchronization back to Clarity.

Error Handling & Monitoring: Implement intelligent retry mechanisms with exponential backoff, circuit breakers, and dead-letter queues. Configure real-time dashboards and alerts to monitor integration health, throughput, and identify any data discrepancies or API failures.

Deployment & Governance: Utilize the iPaaS's CI/CD capabilities for automated deployment across Dev, QA, and Production environments, complete with version control and audit trails. Ensure all flows adhere to HIPAA and PCI DSS compliance standards.

Data Touchpoints

Clarity: Orders, Customers, Products, Inventory, Payments, Shipments
Epic: Patient, Appointment, Encounter, ServiceRequest, Observation, Claim, Supply Item

"Clarity eCommerce (Order Created/Customer Updated) -> Webhook/Event Listener -> iPaaS (Data Mapping/Transformation/Validation/Orchestration) -> Epic EHR (FHIR Patient/ServiceRequest/Claim/Observation APIs) -> (Optional: Epic Events -> iPaaS -> Clarity API for updates). This bi-directional flow ensures real-time synchronization."

Pricing

Simple, transparent pricing for Clarity eCommerce + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Clarity eCommerce

Integrating Clarity eCommerce fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities & Intelligent Mapping

The integration focuses on key entities crucial for a unified patient-centric commerce experience, leveraging AI-assisted mapping to handle the complexities of disparate data models and ensure compliance.

Customer (Clarity) / Patient (Epic)

Synchronizes demographic, contact, and preference data. Critical for maintaining a consistent patient record across commercial interactions and clinical care.

Clarity eCommerce Fields

customerId firstName lastName email phone shippingAddresses billingAddresses accountStatus loyaltyPoints

Epic Fields

id identifier (MRN, SSN) name gender birthDate address telecom (phone, email) maritalStatus language

Mapping Notes

Bi-directional synchronization with Epic as the master for core demographics (MRN, birthDate, legal name) and Clarity as the master for loyalty programs and marketing preferences. Address mapping needs to consider multiple address types.

Next Steps

See Clarity eCommerce + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Patient-Specific Medical Supply Ordering

A patient orders a prescribed medical device or consumable from the healthcare provider's Clarity eCommerce portal. The order automatically creates a `ServiceRequest` in Epic, updates the patient's record with the purchase, and triggers inventory adjustments.

Integration Steps:

  1. 0 Patient places order on Clarity eCommerce for a medical device.
  2. 1 Clarity 'Order Created' webhook triggers iPaaS workflow.
  3. 2 iPaaS maps Clarity 'Customer' to Epic 'Patient' (or creates new if needed).
  4. 3 iPaaS transforms Clarity 'Order' and 'Line Items' into Epic 'ServiceRequest' with relevant codes and links to the patient.
  5. 4 Epic's inventory system (via iPaaS) updates stock levels for the medical device.
  6. 5 Order status updates from Clarity (e.g., 'Shipped') synchronize back to Epic's `ServiceRequest` status.

Business Outcome

Ensures patients receive necessary supplies efficiently, maintains accurate patient records, automates billing, and prevents stockouts.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Unified Patient 360 View
Connects patient clinical data in Epic with their purchasing behavior in Clarity, providing a holistic understanding of patient needs and engagement.
Automated Workflows & Efficiency
Eliminates manual data entry and reconciliation between systems, automating order processing, inventory updates, and billing.
Enhanced Patient Experience
Offers a seamless journey from online product discovery to integrated clinical records, improving satisfaction and adherence to care plans.
Accelerated Revenue Cycle
Automates the submission of claims and financial reconciliation for online purchases, speeding up payment processing and reducing DSO.
HIPAA-Compliant Security
Ensures all data exchanges are encrypted, access-controlled, and auditable, maintaining strict compliance with healthcare regulations.
Real-time Operational Insight
Provides immediate access to integrated data for better decision-making in inventory, patient care, and commercial strategies.
✨

Unified Patient 360 View

30% Improvement in patient data visibility

📋 What You Get

Connects patient clinical data in Epic with their purchasing behavior in Clarity, providing a holistic understanding of patient needs and engagement.

💼 Business Impact

This benefit directly contributes to 30% improvement in Improvement in patient data visibility, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose

⚡ Transformation Logic

  • Field Renaming: `Clarity.customer.firstName` to `Epic.Patient.name.given`.
  • Data Type Conversion: `Clarity.order.totalAmount` (string/decimal) to `Epic.Claim.total` (FHIR Money type).
  • Conditional Mapping: If `Clarity.product.category` is 'Medical Device', map to `Epic.ServiceRequest.code` for 'Device Dispense'.
  • Lookup Tables: Map `Clarity.order.status` values ('Pending', 'Shipped') to `Epic.ServiceRequest.status` ('Active', 'Completed').
  • Value Derivation: Generate `Epic.Claim.billablePeriod.start` from `Clarity.order.orderDate`.
  • PHI Masking: Mask sensitive fields in non-production environments.

🛡️ Error Handling

  • Authentication Failure: Invalid API key or expired OAuth token.
  • Data Validation Error: Epic rejects a `ServiceRequest` due to an invalid code or missing required field.
  • Network Timeout: Connection issues between iPaaS and either system's API.
  • Duplicate Record Creation: An attempt to create a `Patient` in Epic that already exists, requiring deduplication logic.
  • Schema Mismatch: Unexpected data format from Clarity that the iPaaS mapping cannot handle.
  • Business Logic Violation: An order triggers a rule that requires manual approval in Epic.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate Clarity eCommerce with Epic EHR?
Integrating Clarity eCommerce with Epic EHR is crucial for healthcare organizations to unify patient data, automate medical supply and service orders, enhance patient engagement, and ensure HIPAA-compliant data exchange. It eliminates manual processes, reduces errors, and provides a comprehensive view of the patient journey across clinical and commercial interactions.

Data & Entities FAQs

▸ What kind of data can be synchronized between Clarity eCommerce and Epic?
Key data entities include patient demographics (Clarity Customer to Epic Patient), order details for medical supplies/services (Clarity Order to Epic ServiceRequest or Claim), product information (Clarity Product to Epic Supply Item), inventory levels, payment information, and order/shipment statuses. The integration supports bi-directional synchronization for comprehensive data consistency.

Security & Compliance FAQs

▸ How does an iPaaS ensure HIPAA compliance for this integration?
A modern iPaaS ensures HIPAA compliance through end-to-end encryption (TLS 1.2+ for transit, AES-256 for at-rest), granular access controls, immutable audit trails, secure credential management (secrets manager), and often includes a signed Business Associate Agreement (BAA). It also supports data masking for non-production environments.

Workflows FAQs

▸ Can I automate clinical workflows using Clarity eCommerce orders?
Absolutely. An iPaaS can transform a Clarity eCommerce order into a `ServiceRequest` in Epic, which can trigger clinical workflows like prescription verification, direct fulfillment of medical devices, or scheduling follow-up appointments. This significantly reduces manual effort and improves patient care coordination.

Challenges FAQs

▸ What are the common challenges when integrating Epic with an eCommerce platform?
Common challenges include harmonizing disparate data models (eCommerce vs. EHR), ensuring real-time data consistency, managing Epic's complex FHIR APIs, adhering to strict security and compliance regulations (HIPAA), and maintaining scalable performance for high-volume data. Our iPaaS solution is designed to address these challenges effectively.

AI FAQs

▸ How does AI enhance Clarity eCommerce and Epic integrations?
AI augments the integration by providing intelligent data mapping suggestions, detecting anomalies in order patterns or patient data, suggesting automated resolutions for common errors, and ensuring data quality against clinical standards. It can also offer predictive insights for patient needs and operational efficiency.

Technology FAQs

▸ Is low-code/no-code applicable for this integration?
Yes, our iPaaS offers extensive low-code/no-code capabilities. Business analysts and power users can design, deploy, and manage complex integration workflows using visual drag-and-drop interfaces, significantly reducing reliance on custom coding and accelerating time-to-market for new integrations.

Performance FAQs

▸ How do you handle Epic API rate limits and performance?
We manage API rate limits by implementing intelligent throttling, queuing mechanisms, and batch processing within the iPaaS. Performance is optimized through efficient data mapping, caching frequently accessed data, using asynchronous processing, and proactive monitoring of integration metrics to identify and resolve bottlenecks.
Pricing

Simple, transparent pricing for Clarity eCommerce + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Clarity eCommerce + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo